Our number one priority is customer satisfaction, which is supplied by one of the finest forklift service specialists in Tasmania.
A computerised fleet management system calculates when the next service is due. The service coordinator pre-books all service work for a mutually agreed day and time.
Operating out of fully equipped service vans, factory trained technicians arrive on-site, complete the work in the minimum time and leave you, the customer with a comprehensive report.
Key Customer Support Areas
- Periodic Maintenance Plans: Cost-effective periodic maintenance plans tailored to meet each customer’s individual requirements and provide maximum utilisation at minimum cost.
- Factory Trained Technicians: FRM service technicians are factory trained for the entire range of equipment available from FRM.
- Fully Equipped Workshop: The FRM service centre provides a collection and delivery service, fixed price quotes, competitive prices, replacement units and a written guarantee.
- Mobile Service Units: To ensure minimum downtime of customer’s equipment our radio controlled fleet of FRM Mobile Service Workshops is fully equipped to perform all jobs, short of a major overhaul, on-site.
- Genuine Parts: To ensure total quality of service and maximise the life of customer’s equipment FRM supplies genuine parts at competitive prices from the company’s computerised inventory of over 3,000 line items.
- 24-hour emergency parts and service: Available 365 days of the year.